PCSE procedures

As earnest of their good intentions the Engagement Manager in the GP Team for the South West, Tracey Bird, came to the LMC.  She had several key points to put across:

• PCSE Website has two sides to it. The public unrestricted access part of the PCSE website (https://pcse.england.nhs.uk/) should be the first point of contact.  It is designed in sections to help you to access guidance which will take you quickly to the help or forms you need.  The critical thing is that you should not at that stage Login, as this will only display your private practice related information, as this is a locked-down, secure part of the site.
• How to contact PCSE. Where possible, communicate with the PCSE using the online forms, here is the link for ease of access: https://pcse.england.nhs.uk/contact-us/  Alternatively, please call the Customer Support Centre (CSC) Phone: 0333 014 2884.
• The Online Contact Us Form.  Completing the online form helps to ensure that your query is dealt with by the correct team and assists with providing an accurate audit trail.  Lack of an audit trail can cause problems and loss of time.  If paper must be sent, then please keep copies in case of the post going astray and ensure that the information is clearly labelled. Post: Primary Care Support England, PO Box 350, Darlington, DL1 9QN
• Pension Payments.  When sending money for pensions contributions please use BACS to provide an audit trail.  Above all, please do not send cheques unless accompanied by adequate details about who it is for. When making a BACS/online banking pension payment, please enter the reference in the following format:

Practice code - year ending - GP's full name

For example:           L84640-YEND2018-Dr John Smith

PCSE's customer support centre can provide NHS England's bank details over the phone.

• Forthcoming changes - The Performer List.  The performers list will be undergoing changes in 2019.  See:

https://pcse.england.nhs.uk/about/what-s-changing/national-performers-lists-changes/ 

When the Performer List process is transformed it will help to modernise the steps, as the practice will receive a notification of any Performer List change requests within their practice. PCSE will share more information on this nearer the time. The PCSE website gives current information. (From an LMC viewpoint we would hope that this notification would trigger the practice manager to tell us of any significant change e.g. GPs arriving, GPs leaving, salaried GPs becoming partners, etc). 

For individual GPs: When making changes to your Performers List record it is very important that you put in the Subject Heading, as appropriate:

• 'NPL1' - for first arriving on the performers list
• 'NPL3' - for changes in status, location etc.
• 'NPL2' - for when you move to another NHS England area.

This then sends your form directly to the correct office for recording the change and is then sent on to the Payments and Pensions office for action.  Here is the guidance link for ease of access:

https://pcse.england.nhs.uk/services/performers-lists/         

• Outstanding Medical Records (OSMR),

https://pcse.england.nhs.uk/news/2018/january/outstanding-medical-records-faqs/

PCSE are trying to get all medical records traced and they have sent practices notifications/ reports to practices based on the last known OSMR location. PCSE plan to conclude this project by the summer of this year.  If you have any OSMRs lurking in a cupboard somewhere (e.g. because they were delivered to you in error) then get on to PCSE at their 'Contact Us': Phone: 0333 014 2884.  

For those medical records which you need then the stop-gap is a GP2GP transfer of the electronic record, with the Lloyd George folder to follow in due course.

For Urgent Medical Records PCSE have provided the latest guidance:

https://pcse.england.nhs.uk/services/gp-records/urgent-medical-record-request/

Confidential patient information

https://pcse.england.nhs.uk/news/2018/october/important-update-from-nhs-england-redirecting-confidential-patient-information/

• PCSE Help.  If you need to raise a query, then please first use the 'Help' tab (https://pcse.england.nhs.uk/help/) to access the FAQs before taking it further. The answer may well be there.  If that draws a blank then use the 'Contact Us' page (https://pcse.england.nhs.uk/contact-us/).  Be aware that the first question you will be asked will be, 'Have you tried our FAQ page?'.  PCSE will log your query and you should receive a CAS number that should be quoted in all future correspondence. 

PCSE would really appreciate it if the Contact Us process could be followed to help PCSE to assist you with your query. We (the LMC) are working closely with the PCSE Engagement Manager, so if all else fails do let us know, together with the evidence of the steps that you have taken prior to contacting us, and we will work with her to get things moving.